Banco D-Miro is an Ecuadorian institution, which was once founded as an NGO. D-Miro specializes in customers who not only have difficulties in accessing formal financial services, but also have a greater need for support, e.g. due to a physical handicap. With its “Changing Lifes” mission, the bank is also active in financial education. It gives customers a better understanding of financial concepts so they can make more informed decisions about their business. D-Miro was also affected by the macroeconomic impact of the earthquake, but managed to handle this difficult situation well, which we in turn interpret as a sign of good management and corporate governance.